DEPOSIT/REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to reserve your reservation. A $150 deposit will be required to hold your reservation once we confirm your booking date and time. The remaining funds will be due NO LATER than 24 hours prior to day of your party. There will be a $25 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
PRIVACY POLICY:
Rockin’ Mobile Game Theater is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL SURCHARGE:
Our primary service area is a 30-mile radius from Brooklyn, NY (Zip 11236. ) We also service a “secondary” area outside our primary area, but must add a fuel surcharge fee when we travel to the secondary area. See our Service Area page for coverage areas. NOTE: We assess a $150 travel surcharge for addresses in Bronx or Manhattan for all parties except the Game Truck/Laser Tag Combo Party, for which a travel surcharge of $250 will apply for Bronx or Manhattan addresses.
BAD WEATHER:
The Rockin’ Mobile Game Theater video game truck was designed for all types of weather conditions. The game truck is insulated and climate controlled with heat and air conditioning. Laser Tag may be played outdoors only in very light precipitation. There may be occasions when the weather does not want to cooperate with your scheduled party. Laser Tag parties may have the option of moving the party to an indoors location (large room, gymnasium, school, etc.) In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm or other strong weather event) please contact us to begin the rescheduling.
SUPERVISED CHILDREN:
Rockin’ Mobile Game Theater does require a parent or responsible adult to be present inside or just outside of the game truck or nearby the laser tag field at all times. Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.
ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Rockin’ Mobile Game Truck or laser tag equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY:
Rockin’ Mobile Game Theater or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Rockin’ Mobile Game Theater reserves the right to charge the client’s credit card for damages to the game truck, video game or laser tag equipment resulting from the careless or willful damage of same by clients guests. Rockin’ Mobile Game Theater or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
FOOD/DRINK:
Rockin’ Mobile Game Theater does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES:
While your party is in effect the Game Coach may be taking pictures of your party. You will then be able to view these pictures on Rockin’ Mobile Game Theater social media pages and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on our pages, please notify the game coach prior to the start of the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.
INVITATIONS:
We will email you digital invitations for free (Game Truck, Laser Tag and Combo Game Truck/Laser Tag parties.)
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
OUR GAME TRUCK:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our game truck requires a minimum of 40 feet of space to park. Additionally our Game Coach will never drive or park off of a hardened surface.
VIDEO GAME RATINGS:
Rockin’ Mobile Game Theater will not play any “M” rated or higher game in the video game theater without authorization from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please let the Game Coach know as soon as you can after he gets there.
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